Please note - Our Reborns take up to 5 working days to create, some of the more detailed reborns may take up to 10 working days to create - please message if you need any quicker
We often receive lots of the same kinds of questions regarding orders from both our reborn dolls range and beyond. Please check the Q&A below before contacting us with any queries!
Do you ship internationally?
Yes! We currently ship to the following countries at a flat international rate of £60.00 per item unless stated (shipping quotes can be obtained, the Countries in bold have been adjusted accordingly). We will refund any over payment of shipping costs on the day of booking in.
Please note that since we are no longer part of the EU, we will not be responsible for any extra Import Duty/Tax that you may incur on your purchase. We have no control over this as it is your own Country that will charge it. Please check local Import Duty/Tax details prior to ordering.
Australia, Austria, Belgium, Canada, Cyprus, Denmark, Finland, France, Germany, Greece, Israel, Italy, Lithuania, New Zealand, Norway, Poland, Portugal, Republic of Ireland, Spain, Sweden, Switzerland and the United States.
If you don’t see your country as an option on the drop-down menu or you have any questions about international shipping then please get in touch on our contact page!
Our standard UK delivery usually aims to get your order to you within 1-2 days of your purchase (if the item is a pre-made doll or accessory). If you’ve purchased a reborn doll please allow up to 5 working days for completion before posting (some of our more detailed reborns may take up to 10 days before posting). We aim to still deliver the doll 1-2 days after the completion date of your doll.
We offer shipping to Mainland UK at a flat rate of £7.99. Additional postage will be needed to be paid for the Channel Islands, Scottish Isles and Northern Ireland.
Our international deliveries usually aim to get to you within 3-5 days of your purchase if the item is pre-made. Again, for reborn dolls please allow 5 working days for completion before posting (some of our more detailed reborns may take up to 10 days before posting).
If you have an enquiry regarding an international shipping price for your region then please email us at firstname.lastname@example.org.
What is your returns policy?
Refunds are only accepted if the doll or accessory is returned in an unused state within 14 days of the original purchase and must be sent via recorded delivery.
If you would like to receive a refund please contact us via one of the details off the contact page.
Yes we do. Available on orders over £100. Full price only not sale price.
If you would like to pay for a reborn doll in instalments over a number of weeks/months then we would be happy to set up a payment plan to suit your individual needs.
Payment plans require a £20 deposit (deductible from the total price of the doll). Please note that this deposit is non-refundable once paid.
Once we receive 50% of the total payment we will begin to create your baby. The reborn doll will only be posted once it has been paid for in full at the end of the plan.
Please use the ‘contact us’ for more information on plans.
Does my reborn doll come gift boxed?
All reborns over £249.99 will be gift boxed. Whilst dolls under £249.99 don’t come gift boxed, they come carefully packaged, wrapped in bubble wrap and in a secure brown box. Gift boxes can however be purchased for an additional £9.99 per doll and are available at the checkout. Or maybe order one of our box openings at £29.99.
How quickly can I expect to receive my reborn doll?
As your reborn doll is a bespoke hand-made creation, please expect up to 5 working days until dispatch from the date of complete payment (some of our more detailed reborns may take up to 10 days before posting).
For any immediate needs please contact us to find out about any pre-made creations we may have in our Leeds store.
What are your reborn dolls weighted with?
Depending on the price and weight of the reborn doll we use either tiny glass granules and fibre fill for babies weighing up to 4lb 4oz. Steel shot balls are used as extra weight in some dolls (there is an extra charge for weighting requests).
All reborn dolls come fully clothed (styles will vary sometimes as demand can be high) with a magnetic dummy, real nappy and birth certificate with care sheet.
What size clothes does my new reborn doll wear?
All sizes are stated on the product page of the doll you are buying. Whilst this size is usually Newborn clothing, please check the product page before purchasing to check.